All customized products are manufactured according to the customer's approved designs, sizes, colors, names, numbers, and logos. Once production has started, custom-made orders are generally not eligible for cancellation, return, or refund due to a change of mind or incorrect customer-provided information, except where required by applicable law.
If an order arrives with a manufacturing defect, incorrect printing, wrong customization, incorrect items, or a significant difference from the approved specifications caused by Dondha Sports or its production partners, customers may submit a claim within 14 days of delivery.
After verification, we will offer an appropriate resolution, which may include a replacement, remake, repair, or refund, subject to applicable law.
Products that match the customer's approved specifications are generally not eligible for returns or exchanges due to a change of mind, personal preference, or incorrect customer-selected sizing.
Customers are responsible for reviewing size charts, measurements, colors, logos, names, numbers, and design proofs before approving production. Errors caused by Dondha Sports or its production partners will be reviewed under our manufacturing error policy.
For verified manufacturing errors or incorrect items caused by Dondha Sports or its production partners, we will cover reasonable return shipping costs where a return is required. Customers must contact us for return instructions before sending any products back.
Once a claim has been reviewed and approved, we will confirm the appropriate resolution. Approved refunds will be processed through an agreed payment method. Processing times may vary depending on the payment provider.
To report a manufacturing error, please contact Dondha Sports through our official Contact Us page within 14 days of receiving your order. Include your order number, a description of the issue, and clear photographs of the affected products.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.